Visitor
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2 Messages
Need to restart my gateway
In the past several months, we have regularly had to restart our gateway due to streaming signal corruption, sloooow uploads, signal dropping altogether intermittently, and highly inconsistent speeds at the point of use. (TV, Desktop, mobile devices etc.)
I suspect a problem with the gateway but each time I select troubleshooting on the Xfinity app, everything is “just fine”.
XfinityFrank
Official Employee
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2.3K Messages
1 month ago
Hi there, @user_c4tc10. Thanks for reaching out to us here on the Community Forum and sorry to hear you're having trouble with your service. The issue could very well be the gateway, but it could also be the cable signal itself. If you've already checked the coaxial cable for damage and made sure that it is connected securely to the gateway, wall socket and any splitters, then we would be happy to look and see what may be going on and get a solution for it. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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