Visitor
•
10 Messages
Netgear 2050v Upload Speed
I must use the Netgear 2050v cable modem (if I don't want to pay an eternal rental fee) in order to meet the need having a VoIP CTA and also the speeds of 2100/300 download/upload speeds that I'm paying for from Comcast/Xfinity.
Outside of the Atlanta, GA market, seems others are able to get 300Mbs up speeds on the Netgear 2050V modem, but alas, I cannot get it for more than a day or two... and even then I do that that by replacing it with another non-VoIP/CTA modem (Surfboard something IIRC) and then swapping back to the 2050V and then we get the right speeds until Comcast pushes "slow" boot firmware back down again and then the speeds go back to 40Mbs upload. NO problems on download speeds, the 2100 often hits 2300+ so that is great.
From the same problem there was a thread last year, that is now closed, it looks like another user was able to finally get a Tech and they escalated to Level 3 Network Engineer and they were able to finally get push a refreshed boot file (config? or firmware? curious, but not important) to the modem and that got it to stay at the 300Mbs up speeds that it can clearly work at even in my installation for a couple of days. Here is what they said below.
user_sofe5w
@NetGeekJay They FIXED it. The tech who came out got it raised up to a "Level 3 network engineer" who looked at it, and apparently the boot file that Xfinity had pushed to my CM2050V was incorrect. The engineer was able to identify a specific problem with it, correct it, and re-push the new boot file to the modem, and we immediately started getting the 2Gbps/300Mbps speeds that we are paying for. FYI for anyone else with the problem, the "regular" 800 number troubleshooters have NO IDEA what they're talking about when they want to "push a refreshed boot file" - it does not work. The engineers have to CORRECT the file, then push it. Good luck everyone!
Would it be possible to get the correct firmware selected for my modem and pushed, WITHOUT a tech/truck roll dispatch and then having to work through all the "let's test everything" that the normal support channels would want to go through and then likely STILL not get this fixed properly?
Thank you in advance! And hopeful someone can just help me through this post either by fixing it or by telling me the right words to say to support when I call them. :-)
Jay... a Network Geek... but not a Cable Network Geek... ;-)
No Responses!