13 Messages

Tuesday, July 22nd, 2025 11:24 PM

Netgear CM2500 provisioning

Does the CMTS know the MAC address of the cable modem in use, and if it’s wrong could that cause errors on the cable modem, s event log ? 

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Expert

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115K Messages

5 months ago

Does the CMTS know the MAC address of the cable modem in use,

Yes.

and if it’s wrong could that cause errors on the cable modem, s event log ? 

No. Are you actually experiencing any connection problems, or are you just focusing on the error log entries?

Official Employee

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2.1K Messages

5 months ago

Hello @user_xxlt6b, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Are you having connection problems with your current setup? 

Expert

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115K Messages

5 months ago

@XfinityChelseaB 

Sounds familiar.........

(edited)

Expert

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115K Messages

5 months ago

@user_xxlt6b 

My question ?

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