Visitor
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1 Message
Network name not showing up
Having trouble with the new gateway. Gateway name does not show up when looking for networks so I’m on Wi-Fi Xfinity Wi-Fi not network. This is the second gateway I’ve been through in 48 hours. The app says that it’s talking to the Gateway but it’s not showing up anywhere.
XfinityJustinC
Official Employee
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2.6K Messages
4 days ago
Hello, @user_a7d8l3 thank you for reaching out over Xfinity Forums. Working remotely myself, I completely understand the importance of being able to connect to your home network and would like to help investigate further if you're still unable to view your network to connect to. It is also helpful to know what steps were done to activate the Xfinity gateway, and if any troubleshooting steps have been attempted.
- Did you activate the equipment through the Xfinity App: https://www.xfinity.com/support/articles/activate-xfi-gateway-app ?
- What color is the light on the Xfinity gateway?
- What type of device are you attempting to connect with, have you attempted multiple devices?
I found this older Forum post that had some tips for network connectivity issues, so this may be helpful as it talks about Wifi bands and making sure the device your attempting connect can suppor the function: https://forums.xfinity.com/conversations/your-home-network/network-not-showing-up-at-all-on-laptop-solved/602dafd6c5375f08cd18d1a0
I've also worked with customers that have had similar issues and a factory reset of the Xfinity gateway, the going through the activation process again has been successful with having home network appear.
- Have you attempted that step?
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