Visitor
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3 Messages
Network Performance Issue - 3 days in a row
Tuesday, September 8th, Wednesday, September 9th and Thursday, September 10th, I have received a message that there is a network performance issue affecting the wifi in my area and can expect wifi interruptions during a two hour time. I understand that an issue that needs fixed does occur and will affect my service, but three days in a row is more than an inconvenience for my job. Can you provide information regarding the issue and why it is continuing to be a problem?
user_9vtbrj
Visitor
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3 Messages
12 days ago
Day 4 - September 11th, an additional wifi interruption to fix network performance. Can anyone clarify the issue and the timeframe to complete the work?
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XfinitySara
Official Employee
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2.9K Messages
11 days ago
@user_9vtbrj - Thank you for taking the time to create a new post about your service concerns. I'm so sorry to hear that you've been facing this ongoing issue, and I'd love to help however I can! The best way for you to track real time updates is by using the Xfinity App, and by visiting our Support Center. Here, you may also sign up for text notifications of any updates as well, just keep in mind that the interruption can be intermittent until service is fully restored in your area. We're working hard to get things up and running for you as quickly as we can, I assure you!
At Comcast, we're dedicated to providing exceptional service, and our technicians are the heart of that mission. They're highly skilled problem-solvers who go the extra mile to diagnose and resolve issues quickly and efficiently. We equip them with the latest tools and training, but their dedication and genuine care for our customers truly set them apart. It's their hard work that keeps our customers up and running, and it's a privilege to work alongside such a talented team! I hope this helps, and that your service is back ASAP. Thanks again!
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user_9vtbrj
Visitor
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3 Messages
9 days ago
Thank you for the response. I have had the Xfinity App and text notifications set up for a long time, so I am aware of when something happens. This is the fifth working day in a row that I have received a text letting me know that my service may be interrupted while the network is being worked on. I received a text at 10:09 am this morning about the service interruption and they are working to fix it by 12:10 pm. Again, this is the fifth day this has happened. My wifi has been affected after the estimated window to fix the issue and I do understand that things happen and need fixed, but not five days in a row.
What is the issue and when will the work be completed?
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