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bcj99
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Wednesday, September 25th, 2024 8:04 PM

Network Routing Issues

I've been having issues with my connection in Destiny 2. It has been happening ever since they left Activision and came to Steam. I have no lag but get constant disconnects and I have to use a VPN to completely resolve the issue. I've run PingPlotter to see if there were any issues regarding the routing and I believe I found a few hops that are repeat offenders. I looked at other forum posts and it's recommended to send a direct message but I see no direct message icon next to the bell.

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2 months ago

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EG

Expert

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107.1K Messages

2 months ago

@bcj99 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478  

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bcj99

2 Messages

Okay, well like I said there is no direct message option anyways. Is this not the correct place to be asking for help?

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2 months ago

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XfinityAntoine

Official Employee

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1.4K Messages

Thanks for reaching out, bcj99! I'd be happy to look into this internet issue for you. In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

--

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3lv0gXz

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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EG

Expert

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107.1K Messages

2 months ago

Yes it is, publicly at first, not privately until and unless an employee requests that you send a private message to the team.

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