Hello @user_ipkewl, and thank you for reaching out here on our Xfinity Community forums.
We’d be happy to help you get your home Wi-Fi network set back up. We also want to thank @EG for already providing some helpful resources and links in the thread.
When you have a moment, please review the information @EG shared above and let us know where you’re running into difficulty. For example, is your previous Wi-Fi network name no longer appearing on your devices, are you having trouble changing the Wi-Fi name or password, or are you unable to connect to the network after making those changes?
The more detail you can provide about what you’re seeing and where the process stops working, the better we can guide you through the next steps.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_ipkewl
Visitor
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2 Messages
2 days ago
We need help in setting up a new login and password for our WiFi, please
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EG
Expert
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122.4K Messages
2 days ago
If you are using a Comcast-rented gateway device, see these links;
https://www.xfinity.com/support/articles/view-change-wifi-password
https://www.xfinity.com/support/articles/wifi-change-admin-tool
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