Visitor
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1 Message
New gateway stinks
Since being sent the "free" new gateway for my internet/Wi-Fi, I have terrible service in my home now. When I run diagnostics on the gateway, it says that it is fine, but I can't get service in my bedrooms anymore.
XfinityAmira
Official Employee
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4.1K Messages
8 hours ago
Hi user_rhskf4! We appreciate you taking the time to reach out on our Xfinity Forum about the issues you've been experiencing with the new Gateway. We definitely want to further troubleshoot with you and get to the bottom of this.
To confirm, no devices will connect to the Wi-Fi in all the bedrooms in your home? Do you have a strong Wi-Fi connection in all other areas of the home? Regarding the connection concerns, these Internet Troubleshooting Tips are a great place to start! What troubleshooting steps have you taken so far?
We look forward to assisting you with this!
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