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Monday, August 19th, 2024 9:18 PM

New install, speed not matching plan

Just had an install a few hours ago.

I plug directly into the modem and the speeds are 100up / 40 down.

Is there something I can do to have someone at comcast check my modem?  The modem is a new S33v2 Arris Surfboard.

Official Employee

 • 

1.7K Messages

3 months ago

 

user_s05mc2 Hello there! Thank you for using our Forums and for letting us know about your new set up. How has the connection been since your post? 

 

Expert

 • 

107.1K Messages

3 months ago

Which speed tier are you subscribed to ?

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