New modem connection

Question

I received a new modem and I can't get internet.

EG · Answer

Is / are the light / lights on the modem lit steadily, or are they blinking ? If lit steadily, did you get the device activated for service yet ?

XfinityEmilyB · Answer

user_rzrq32 Welcome to our community forum! You've reached the perfect place to get help activating your new modem. Are you using your own personal modem or an Xfinity gateway? When trying these activation steps, where are you seeing issues?

Your Home Network

user_rzrq32

New modem connection

EG

XfinityEmilyB

EG

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