Visitor
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2 Messages
New router lan ports not working
Xfinity sent me an "upgraded" modem/router. Ever since I set it up about a week ago, the devices that I have connected via ethernet to the LAN ports are not working. I have a NAS attached to 1 port and an Ooma telo (VOIP) device connected to the other port and neither are working. The lights are on and flashing by the ports on the back of the modem/router and on the ports of the devices, but I cannot access them. The devices are not discoverable on my home network, even though the xfinity router admin site says they are active and connected and have ipv4 addresses. I have restarted all the devices. I have factory reset the xfinity modem and they worked briefly (a few hours), but then I have not gotten them to work since. They were working properly for years before the new router.
XfinityDuron
Official Employee
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309 Messages
13 days ago
Hello @user_s8axb5 I can understand how this issue can become frustrating. I will be more than happy to help with your issues. To begin, would you mind sending me your name and the address your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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EG
Expert
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114.2K Messages
12 days ago
@user_s8axb5 @XfinityDuron
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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user_s8axb5
Visitor
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2 Messages
7 days ago
Update: Xfinity is going to send me a new modem. Hopefully it works.
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