1 Message
New XB8 randomly drops iPhone 16 ProMax connection and wont reconnect
Just recently swapped my XB7 for the new XB8 modem. Initially the XB8 drop internet connection randomly for few seconds and then reconnect. A couple of restarts seemed to have resolved htat issue. However, now my iPhone 16 ProMax wifi connection drops randomly and wont reconnect. When I try to reconnect i get one of two errors:
1-
Unable to join the network "..."
or
2-
Unable to join the network "..."
This network is operating on Wi-Fi channels in use by several other nearby networks.
Restarting your wireless router may allow it to automatically choose the best channel to use, and may resolve this problem.
I have tried restarting the Gateway, iPhone, and even reset Network Setting on iPhone but the problem still persists.
Any help would be apprecaited
XfinityJamesC
Official Employee
•
1.7K Messages
1 month ago
Greetings, @thepouya! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues keeping your phone connected, but you have definitely come to the right place for assistance.
If you recently replaced your modem, your phone may still be trying to connect to the XB7, even though I assume you're using the same network settings. Usually, this can be corrected by going into the Wi-Fi settings on your phone and "forgetting" the network to force a new login and connection. If you recently tried a full network reset on your phone, however, it would have done the same thing. Do you have any other devices besides the phone that are having this type of connection issue?
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