Nightmare agent

Today I made the horrific mistake of looking for help from an Xfinity chat agent. I wanted to enable the MoCA that thus far has eluded me because every time I plug it into my network the network completely turns off. As soon as I unplug it the network works just fine again.  The purpose of this is to use a wired backhaul to my pro extender that is on another floor of my house. I have gigabit internet so I am trying to maximize the speed and capabilities for all of my devices. 

Today began with working internet currently here I am about 4 hours later and roughly 40 chat agents deep and I still don't have internet. Why you ask? Well because the first agent put my modem router combo into bridge mode disappearing my SSID and then claimed she couldn't figure out what happened. Then she told me she was going to send a technician out by 1:00 and then when it came time to confirm that appointment I started to get shuffled through and I shuffled through about 20 to 30 different agents going in and out of my room and the intermittent times I got somebody to respond if they blame to me for disconnecting but I have the entire conversation details copy and pasted because I knew that I was going to continue to get blamed. 

Here I am I started this around 10:30 this morning and it's 2:00 now I have a college seminar that starts in about an hour I have no internet and no way to get to my college seminar or do all the homework I have due for tomorrow. I did a factory data reset and now I can't log in to my router because the XF setup network default connects and as soon as I try to log into the router interface it disappears again. I've tried to factory reset but that doesn't do anything I've tried the admin and password defaults to login but when I do that it spins and spins and then the network dies. I'm not sure what the Xfinity chat agent group did they have completely disabled my entire interface on top of which that was sent three separate things to sign and for a $15 a month edition in paying for a rental equipment I now have an extra $54 a month on my bill and I have no idea why. So after all of this I'm paying $50 more and I've had no internet for the last few hours and I have homework due today.  

This has no doubt been the single worst experience for customer service I have ever had with any company ever and I am going to start shopping for a new provider today because this is absolute trash.