Visitor
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2 Messages
No cell calls over WiFi
My parents’ house does not get cell service. They have Xfinity wifi.
Cell calls do not go in or come out 95% of the time. But not 100% which is very confusing. Occasionally when a call is successful it just disconnects randomly after a bit.
It’s not the phone model, this is the third phone I’ve owned where this has been the case. I have phone calls set to go through WiFi correctly in my phone settings.
This same thing happens at another Xfinity house without cell service that I work at so it is definitely them.
I’ve tried all the tips I’ve found online.
I need to be at their house more often now but I cannot be there without a working phone because of my job. Please if anyone has a solution, I am desperate. Thanks
XfinityJon
Official Employee
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750 Messages
2 days ago
Good afternoon user_dih2ri. I can certainly understand the importance of having cell coverage while being at their home. I just want to clarify, so you are having issues with both cell phone reception, as well as WiFi calling and texting, correct? Do they have other issues with devices connecting to the WiFi within their home? Is your phone displaying their WiFi network?
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