Hey @user_n62qxa, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Internet service. I would be more than happy to offer my assistance looking into this further for you.
Do you have access to the Xfinity App? Does the Xfinity App show any information such as a service interruption, modem status such as offline/online? The Xfinity App is the main go-to app to check on the status of the Xfinity account, billing, and services.
XfinityDemitrius
Official Employee
•
1.3K Messages
2 months ago
Hey @user_n62qxa, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Internet service. I would be more than happy to offer my assistance looking into this further for you.
Do you have access to the Xfinity App? Does the Xfinity App show any information such as a service interruption, modem status such as offline/online? The Xfinity App is the main go-to app to check on the status of the Xfinity account, billing, and services.
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