Good evening, and thank you for reaching out with your internet connection issues @user_j62z1c, we appreciate it.
To confirm, are you trying to connect to your in-home WiFi network, or are you attempting to connect to an Xfinity public WiFi hotspot (such as xfinitywifi)?
Once we know which network you're trying to connect to, we'll be happy to walk through the appropriate troubleshooting steps and see how we can help get you connected.
XfinityAlyssaA
Official Employee
•
2.8K Messages
1 day ago
Good evening, and thank you for reaching out with your internet connection issues @user_j62z1c, we appreciate it.
To confirm, are you trying to connect to your in-home WiFi network, or are you attempting to connect to an Xfinity public WiFi hotspot (such as xfinitywifi)?
Once we know which network you're trying to connect to, we'll be happy to walk through the appropriate troubleshooting steps and see how we can help get you connected.
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EG
Expert
•
119.1K Messages
13 hours ago
Concern moved here to the Home Networking help section.
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