Visitor

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1 Message

Wednesday, July 15th, 2026 2:47 PM

No internet connection

Not connected to internet 

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Selected Oldest First

Expert

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119.6K Messages

14 days ago

Need more details. First. Check their site for official info on any possible local outages here;


https://www.xfinity.com/support/status 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use their Xfinity App: https://www.xfinity.com/apps  


Is / are the light / lights on the modem lit steadily or are they blinking ?

Official Employee

 • 

3.5K Messages

12 days ago

 

user_r0zxd5 Thanks for reaching out about your service concern. Have you been able to get a connection since you posted, and did the help provided by @EG help in any way?

 

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