Hi there @user_9yk29s. I am sorry to hear that you have not had service since 8/11/26, that is a long time without service. Lets take a look at your account and see what we can do to get your services working again.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
user_9yk29s
Visitor
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4 Messages
16 days ago
I don't know where you got that username. It should be [Edited: "Personal Information"]
(edited)
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user_9yk29s
Visitor
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4 Messages
16 days ago
The worst network ! frequently goes out. . Mine has been off since 8//11/26
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user_9yk29s
Visitor
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4 Messages
16 days ago
Xfinity will not send service for helping me. I'm 77 poor vision and arthritic hands I trouble shoot 6x no problem on your end
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XfinityRoberto
Official Employee
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2.5K Messages
14 days ago
Hi there @user_9yk29s. I am sorry to hear that you have not had service since 8/11/26, that is a long time without service. Lets take a look at your account and see what we can do to get your services working again.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Let me know if you have any questions.
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