2 Messages
No Internet for 17 days and counting
Ever since a hurricane hit our city, we have been without internet. We have reached out to xfinity multiple times to tell them the issue isn't with service in our area but cut lines that can only be repaired by their techs (verified by city line repairman). We have chatted with techs, schedule tech appts, filed a FCC complaint, spoken to an escalation rep, and reported dangerous downed lines.
The only follow we receive is the escalation rep giving placating answers saying they're doing their best.
I work from home and have been severely impacted by the lack of service, communication and accountability at xfinity. We need this fixed ASAP and need this escalated further.
XfinityAlyssaA
Official Employee
•
1.7K Messages
4 months ago
Good afternoon @user_nuoegz, and thank you for reaching out on our Community Forums, we appreciate it. We're very sorry to hear about the frustrating experience trying to get your cut lines repaired, this definitely isn't the kind of experience we want for our customers or how we want you to fee. As someone who relies on internet for work and school though, I understand where you are coming from. Rest assured, our team is here to help and would be happy to look into your repair concerns.
To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
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