Hi there, @user_yiz05w I hope you are having a good night. I do apologize for the inconvenience you are experiencing with your Internet service. Since it's been a few days since you last posted, are you still having trouble connecting? If so, please reach back out so we can assist you further.-Richard
Having the same trouble. Two days on the phone, no help whatsoever, not able to talk to a human. Went to xfinity store. They told me I had an old modem. Gave me a new one . This one can't be installed. Number they gave me for tech support is guess what , computer. Will be going back to the store today.
EG
Expert
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108.6K Messages
29 days ago
First. Have you had it activated for service by them ?
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XfinityRichard
Official Employee
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1.6K Messages
28 days ago
Hi there, @user_yiz05w I hope you are having a good night. I do apologize for the inconvenience you are experiencing with your Internet service. Since it's been a few days since you last posted, are you still having trouble connecting? If so, please reach back out so we can assist you further.-Richard
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user_t4bxjg
1 Message
24 hours ago
Having the same trouble. Two days on the phone, no help whatsoever, not able to talk to a human. Went to xfinity store. They told me I had an old modem. Gave me a new one . This one can't be installed. Number they gave me for tech support is guess what , computer. Will be going back to the store today.
What a waste of my time.
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