Visitor
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1 Message
No service
Had a power outage today and since then I have a blinking orange light on modem with no cable or internet connection
Visitor
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1 Message
Had a power outage today and since then I have a blinking orange light on modem with no cable or internet connection
EG
Expert
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115K Messages
4 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityRay
Official Employee
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3.5K Messages
3 days ago
Hi there, @user_iyhaq3! I am sorry to hear that the modem has not come back online but am glad you have power. Have you tried any troubleshooting steps like resetting the modem or checking the signals in the Xfinity app?
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EG
Expert
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115K Messages
2 days ago
@user_iyhaq3
Were you able to find any outage info on that site or in the app ?
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elmoizme
Visitor
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1 Message
2 days ago
Is this in SF 94121? We've had no service since Sat. The app reported no outages this morning. Tried restarting the modem and still no service. Refreshed the app about 15 min later and app reported we had an outage and they are working on it. App reported it would be fixed by 8:30 AM, then 10:30 AM, then 12:30 PM. It's now 1PM Mon and still no service.
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