Visitor
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2 Messages
no tech support
Does anybody know how to get ahold of a person for tech support??? Never had this problem with any other company!
Visitor
•
2 Messages
Does anybody know how to get ahold of a person for tech support??? Never had this problem with any other company!
XfinityJamesC
Official Employee
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2.5K Messages
1 month ago
Greetings, @user_s2buea! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about finding technical support. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_dl54n
Visitor
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1 Message
12 days ago
Sorry, where? I don't see an option like that.
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EG
Expert
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114K Messages
12 days ago
@dlicht
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
Please post the nature of your issue in detail right here, but be sure to exclude any personal information.
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