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insanespinster
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Wednesday, January 14th, 2026 3:20 AM

not able to get manage modem because i can't get app on PC

I have spent 5 hours trying to get my printer to work with this new Xfinity gateway they sent me.  I tried chat and they were supposed to get back to me, but that never happened.  All they tell me is I have to have the App.  I have no way of getting the App for my laptop.  I do not have a cell phone and I do not have a chromebook, so how am to manage my modem?  Why can't I manage if from the web site like we always could?  Anyone have a solution?

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10 days ago

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XfinityMatthew

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17 days ago

Hello insanespinster, Appreciate you reaching out. Normally the app is required to allow access to the webpage version of the admin tool by following these steps. 

https://www.xfinity.com/support/articles/admin-tool-access

But since you don't have access to the app we can try to help with the printer. Are you getting an error message when trying to connect it or how far in the process can you get?

 

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insanespinster

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@XfinityMatthew​ 8 hours later, I got the printer to work since no one at Xfinity could help.  I am up and running just fine.  Find  it  disturbing, that because I don't have a smart phone, nor do I want one, and don't have a chromebook, I am unable to have a valuable tool at my disposal for my service.  Perhaps Xfinity should consider including all it's customers.

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12 days ago

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XfinityGabriel

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insanespinster, Thank you so much for your time spent on this. I am happy to hear that you got the printer to work. At Comcast, we strive for technological innovation while ensuring your experience is the most reliable and superior on the market. We will certainly pass along this feedback for those who do not have a computer or a smartphone. While we have you, are there any additional issues that we can address at this time? Would you like us to explore over options for your account to see if you have the best plan for your household needs? 

 

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10 days ago

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