1 Message
Not getting 1200 advertised speed, and on some equipment lucky to be getting 20 to 150
Not sure what to do here. The equipment is new and new service. Originally had prepaid which was faster and cheaper. Can’t get any help by phone. It’s as if Xfinity takes no responsibility for poor internet performance. Quite a few customers have same complaint with no resolution. You cannot legally sell services you cannot deliver and selling up to 1200 and consistently providing an underperforming standard below 500 cannot be okay. By the way, your customer service is nonexistent and I am not paying other customers or myself to resolve technical issues.
XfinityPeterH
Official Employee
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1.5K Messages
2 months ago
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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EG
Expert
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107.2K Messages
2 months ago
@user_c73e04 @XfinityPeterH
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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