not getting upload speeds

I am not getting my new upload speeds of 300 mb per second. I have a netgear cm 3000 and my upload speeds at router are only 40 mb per second. Download speeds are correct.

Responses

EG

Expert

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110.5K Messages

12 days ago

Have you rebooted the modem lately ? If so, get in touch with their Customer service Dept. and have them check and confirm that the provisioning and the backend account data in their database is correct and complete and that the correct configuration / bootfile for your subscribed to speed tier is being pushed to the modem.

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funfact77

Visitor

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7 Messages

yes it is brand new and rebooted. I have contacted them

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11 days ago

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XfinityQuemekia

Official Employee

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133 Messages

Thank you for providing your account details Joseph, so I could locate you in our system. We need to complete one final account security step. The process requires me to send a message with a security code to the primary email or mobile number on the account. You'd need to provide that code back to me within 15 minutes of it being sent. If now is a good time, which works best for you?

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11 days ago

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funfact77

Visitor

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7 Messages

I am home now if someone is there

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10 days ago

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funfact77

Visitor

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7 Messages

mobile number is fine

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10 days ago

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GPH939

Visitor

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1 Message

11 days ago

I too have similar issues. Recently upgraded to a CM3000 and is working appropriately for downloads but require provisioning for the enhanced upload speeds. Two Xfinity stores advise me I’m on Gigabit Extra plan and could not modify it to Gigabit plan that can allow for the download speed upgrade. Enhanced speed is available in my community, specifically on my block.

Seeking assistance on upgrading upload speeds. Thank you in advance.

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XfinityRay

Official Employee

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2.8K Messages

Hi there, GPH939! Congratulations on the new CM3000! That should work great with the enhanced upload speeds! If your address has been updated with the faster speeds we can get those coming through for you.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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9 days ago

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XfinityMatthew

Official Employee

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189 Messages

We appreciate your eagerness to get the new enhanced speeds. After confirming that the speeds were not quite available yet, we will keep you posted once they become available. Thank you for reaching out on Xfinity Forums.

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8 days ago

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