Contributor
•
26 Messages
Not seen these errors for a while........
Wed May 21 15:35:56 2025 (Critical (3)) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
Wed May 21 10:15:48 2025 (Warning (5)) Dynamic Range Window violation
Wed May 21 10:15:48 2025 (Warning (5)) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=;CMTS-MAC=e;CM-QOS=1.1;CM-VER=3.1;
Does anyone know what these mean? Last time a tech was at my apartment, he said that the inside coax was good and that no one would be coming back, since all they can do has been done. Seems there's still something amiss, somewhere. Appreciate some input. Thanks.
NoNoBadPuppy
Problem Solver
•
570 Messages
9 hours ago
Those errors have to do with your upstream power levels and SNR ratios. If they are more than sporadic, you need to have a tech come out and measure signal strength and quality at your home. It might be a problem with your individual feed, or it could be a problem upstream from your drop. The tech who visits may or may not be able to rectify the problem. If he cannot, the tech is responsible for reporting the issue to be escalated so that the upstream issue can be found.
0
0
EG
Expert
•
110.5K Messages
6 hours ago
Are you actually experiencing any connection problems, or are you just focusing on the error log entries ?
1
0