Hey there, @user_jsupcz! Thanks for coming to the Xfinity Community Forum with your internet service concern. I'm sorry to hear about the trouble you were having, and I'd love to see what our team can do to help if you're still experiencing issues. We're great to work with here because we'll always do whatever we can to review and resolve things quickly. First, have you recently reviewed these Connection Troubleshooting Tips? That's a great place to start, so let us know if you notice anything that can be adjusted on your end. Otherwise, we may need to take a closer look at things, which we're happy to do :)
EG
Expert
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111.6K Messages
1 month ago
First. Check their site here for official info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinitySara
Official Employee
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1.8K Messages
29 days ago
Hey there, @user_jsupcz! Thanks for coming to the Xfinity Community Forum with your internet service concern. I'm sorry to hear about the trouble you were having, and I'd love to see what our team can do to help if you're still experiencing issues. We're great to work with here because we'll always do whatever we can to review and resolve things quickly. First, have you recently reviewed these Connection Troubleshooting Tips? That's a great place to start, so let us know if you notice anything that can be adjusted on your end. Otherwise, we may need to take a closer look at things, which we're happy to do :)
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EG
Expert
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111.6K Messages
29 days ago
@user_jsupcz
Were you able to find any outage information on that site or in the app?
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