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user_i0h86y
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Tuesday, February 25th, 2025 2:13 AM

Only getting 40Mbps upload speeds while broadband facts shows I should be getting 206Mbps

I am trying to figure out why I am only getting 40Mbps upload speeds.  I had this issue with my old modem as well, but recently upgraded to a Ubiquiti UCI (which is on the compatible list for "Next Gen Speed Tier" and should be able to support up to 474Mbps upload).  Can someone at Xfinity give me some things to try?  FWIW, I am getting 1437Mbps download - not the 2008 I should be, but much closer than my upload speeds.  

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Updated 

2 months ago

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XfinityAmandaB

Official Employee

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2.1K Messages

2 months ago

 

user_i0h86y Thank you so much for your post for help with your upload speeds with your new modem. There could be a few things impacting your upload speed if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

 

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