boulder12's profile

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3 Messages

09/17/2026 8:07 PM

Our neighborhood no longer has reliable internet after an "upgrade"

Xfinity sent everyone in our small cul-de-sac of 43 homes a message 2 days ago that they would be working to "improve" our internet. At 5 pm we got texts that it was all good and "upgraded." Since then we all have signals that come and go, disrupting things constantly so much that I have just taken to using cellular data. Our group signal chat shows no less than 4 households have ordered Starlink! That's 10%. [Edited: "Profanity"] Xfinity? Help us out here!

Oldest First
Selected Oldest First

Official Employee

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3.5K Messages

4 days ago

 

Boulder12, that is not the experience we want any customer to have, and we appreciate you letting us know. When there are any issues with the network and connection, we do depend on you, the customers, to let us know so we can make sure it is addressed as soon as possible. If you can tell me a little more about what has been going on with your connection, I would be happy to help make sure we get this addressed for you all. 

 

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