1 Message
Outage Credit limit reached. Two months ago.
Its been two months since it last let me claim credit outage. In the past 2 months I've had frequent outages and some lasting a whole day and a half. I had to move from my home to keep working on a project for work, and I've been needing serv
ice on specific days that they decide to have outages on. The outage credit system has been failing on this part. There's days i can't seem to claim anymore because the credit limit has been there so long. I've beeb paying for full service when i don't get to use the full service at all. Is there a way to fix this problem??
XfinityEva
Official Employee
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1.6K Messages
2 days ago
Thank you for taking the time to reach out over Xfinity Forums with your credit concern.
There are a few requirements to qualify for these.
-Make sure you are logged in with your Xfinity ID.
-Have been impacted by a reported partial or complete network outage within the last 90 days.
When signed in with your Xfinity account it will verify that you've experienced a network outage.
Certain types of outages, such as power outages at the home and outages caused by inclement weather, don’t qualify for this credit.
Also, must not have received an outage credit exceeding $100 in the last 60 days.
[Edit: policy]
(edited)
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EG
Expert
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109.5K Messages
2 days ago
Concern moved here to the Billing help section.
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