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user_1x56x5
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Monday, July 20th, 2026 6:38 PM

Outage from 10-11 PM

The wifi runs fine up until around 10 PM, when it cuts out, and has been doing so for the past couple of years. It stays out for about 30 minutes to an hour, and it makes it very inconvenient for us to do work or play video games.

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7 days ago

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XfinityMarcus

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7 days ago

user_1x56x5 thank you for using the Xfinity Community Forums page to reach out today. I understand that you have had some concerns with your connectivity after 10PM. Let's see what we can do to resolve your service related concerns. Firstly, can you share with me what troubleshooting steps you have already attempted?

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user_1x56x5

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@XfinityMarcus​ We've tried restarting the router numerous times, but it seems like it hasn't worked. Thats the most we've done and we aren't really sure what else to do.

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7 days ago

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XfinityMarcus

Official Employee

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2.3K Messages

user_1x56x5 Okay, well one thing I love to recommend is our incredible Xfinity Support troubleshooting guide. You can actually visit the following link to pull it up on your end and go through the listed steps: https://www.xfinity.com/support/.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 days ago

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