Visitor
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1 Message
Outage or just my house.
“I have a confirmed network-damage outage at my address. The Xfinity app says repair is in progress with an estimated restoration of 10:07 PM tonight. I don’t need a technician appointment — I want to know whether this is a neighborhood outage and whether there is any additional information about the network damage or restoration. Is the a system outage or just my house!
XfinityQuemekia
Official Employee
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1.5K Messages
2 days ago
I completely understand the concern and do wish we had more information available to share. We see similar information that is provided through the Xfinity app/website. Unfortunately, the estimated timeframes they provide are estimates, so they can change depending on if everything is fixed and working properly, or if additional damage is found somewhere else once one part is fixed.
You can view the service interruption by logging into your Xfinity App it would automatically be displayed at the top or you can also check on the status by clicking on https://www.xfinity.com/support/status.
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