2 Messages
Outage
Why send a text claiming service is back on when it's not like you guys don't want to be payed I might just start looking into a new provider.
2 Messages
Why send a text claiming service is back on when it's not like you guys don't want to be payed I might just start looking into a new provider.
XfinityKei
Official Employee
•
1.1K Messages
1 month ago
@user_6j97jq, I’m glad to hear you're safe after the storm. I’m sorry to hear your services are still down. I am happy to check on your connection to see what's going on. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message you further?
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