1 Message
Outage
have been without internet for 24 hrs now and have lost and entire day of work due to this issue. I received a text saying the outage would only last 2 hrs, then got on the site after the 2 hrs and it was extended another 5 hrs. After those 5 hrs I got on again and the time frame was just updated to soon. There has been no real communication, people at the local store don't even have an idea why there is an outage for my specific building but there is. My neighbors still have net as even some have xfinity. I have been regularly checking the outage site to see if it's finally been resolved bc I don't even have reassurance that it's something actually being worked on because I can't talk to anyone at xfinity and the chat bot doesn't help. And can't even use the outage subtag on the forum
XfinityJamesC
Official Employee
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2K Messages
17 days ago
Greetings, @user_f3ptpd! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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EG
Expert
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108.6K Messages
3 days ago
@user_fr09et
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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