Visitor
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1 Message
Outages since beginning of October.
It's been every other day
Out for 5 to 12 hours at a time
I can't play War zone properly🎮
My girlfriend can't watch her shows
Buffering and freezing
I pay 300 a month for 2000mbps
And I can't even use it??!!??!
[Edited: "Inflammatory"]
Your hurting family's that are paying top dollar
For your services.
Tuesday night and Wednesday night
My days off work RUINED
Because of your outage notifications!!!!!
Get your [Edited: Language] together Xfininity!!!!
95119 San Jose is in Shambles!!!!!!
I'm so mad I can't even compose my self rn!!!!!
Clouddy
Visitor
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4 Messages
2 days ago
Hi @user_m23yt0 ,
I live in the East Bay Area, Oakley CA. And like you have been having similar problems. My Upload and downloads speeds plummet durring peak hours. I pay for 1100 Mbps up and 300 Mbps down, right now as 9:40PM I am getting 300 Mbps down and 20 Mbps Up.
I had a service tech come out and they said nothing was wrong that modem is working properly and the cable from the street to my modem had a perfect connection.
i think its a bigger issue effecting the bay area.
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XfinityJon
Official Employee
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669 Messages
2 hours ago
Good afternoon user_m23yt0. I can assure you this is not the experience we want you to have. I certainly understand how important a stable connection is. I would be more than happy to look into this for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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