Regular Visitor
•
4 Messages
Packet Loss - 6 technician appointments
Modem: Technicolor XB8 (brand new replaced today by technician)
Signals:
|
Downstream
|
Channel Bonding Value | |
| Channel ID |
41
|
0
|
|---|---|---|
| Lock Status |
Locked
|
Locked
|
| Frequency |
621 MHz
|
690000000
|
| SNR |
36.6 dB
|
36.2 dB
|
| Power Level |
-13.3 dBmV
|
-11.9 dBmV
|
| Modulation |
256 QAM
|
OFDM
|
|
Upstream
|
Channel Bonding Value | |||||
| Channel ID |
0
|
0
|
0
|
0
|
0
|
|
|---|---|---|---|---|---|---|
| Lock Status | ||||||
| Frequency | ||||||
| Symbol Rate | ||||||
| Power Level | ||||||
| Modulation | ||||||
| Channel Type | ||||||
Issue: Packet loss, up to 20% intermittently at all times of day, issue presents itself wireless and hardwired via ethernet directly to modem
testing using packetlosstest.com and speedtest Windows app, tried different servers to test from, packet loss presents on all of them
Tried: 6 technician appointments, new splitter behind wall, new coax from pole to my house, 2 new modems, new ethernet cable
Previous technicians would "submit a ticket" and the issue would be resolved in a few days, and then present itself a few weeks later. Technician from today refused to do that. Did the same thing every other tech did. I call in and demand a supervisor and get told over and over again that I can't speak to a supervisor and that I just need a technician. How many contractor premise technicians need to be sent to my home before I get someone who is an actual Comcast employee and can fix my issue?
XfinityThomasA
Official Employee
•
2.4K Messages
11 days ago
Thank you for your feedback and for joining the Xfinity Forums community, valythrien. This is not the experience we want for anyone. It's important to us that you're able to get the most out of your Xfinity internet and we appreciate the opportunity to help to that end. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message`
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EG
Expert
•
110.5K Messages
11 days ago
@valythrien @XfinityThomasA
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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