Visitor
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1 Message
Packet Loss Issue
My work applications are being impacted by intermittent connectivity issues.
Microsoft Teams calls become robotic and freeze. Genesys Cloud calls disconnect.
I work from home and this is interfering with my ability to perform my work
My local gateway responds normally, but Internt ping tests show packet loss. One test showing 15% packet loss.
I reboot the modem with no change to the intermittent issue.
XfinityOrlandoM
Official Employee
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3.6K Messages
12 days ago
@user_7r5ssv
Thanks for reaching out. As both a customer and an employee who works from home, I understand how important it is to have a strong, reliable connection.
The Xfinity app is a great tool for troubleshooting your services remotely and helping resolve these types of issues. https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting
Since you’ve already sent us a direct message, let’s continue the conversation there. I’ve replied and look forward to hearing from you.
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EG
Expert
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119.6K Messages
12 days ago
@user_7r5ssv @XfinityOrlandoM
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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