Packet Loss on a New XB8-T +install

@XfinityVianney​   302Mbps is about as fast as I've seen. It's usually in the sub-150 range.

I need to reduce the reduce the resolution to 720p to be able to watch a Netflix movie. Not good.

fyi these were done with everythinng freshly power-cycled.

@user_0ejd3b thank you for the additional screenshots and information. When you are experiencing the buffering when streaming or listening to podcasts, are those all the same device? 

From experience, I had an older laptop that had speed/connection issues. Got a new laptop at the beginning of the year, and have seen a huge improvement. 

@user_0ejd3b appreciate the update of the device your testing on, just wanted to rule that out as possibility. I'd definitely like to investigate further and want to ensure the modem is provisioned correctly, or if I can see any signal issues coming into the home from the area equipment. 

Since I will need to gather information to locate your account that we don't want here in our public conversation. When you have time, please send a direct message. 

To send a direct message: 

Click "Sign In" if necessary

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To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address

have also connected the tv as the only device connected to the modem and I still get massive data droputs. I have to adjust Netflix to 720p in order to see anything on my 4k tv. There is an Error Message box on my LG tv that reports lack and resumption of ethernet data, and this thing goes on and off every 4-5 minutes, even with nothing streaming.

@user_0ejd3b that's helpful to know as well. And based on the 800 MBPS speed you said you should be on, it shouldn't need to have the resolution speed lowered as it should be able to support higher resolution video. 

It looks like our communications may have crossed paths when posting. Once you're able to see my previous reply about the direct message, please follow with the requested info, and I'll be able to start troubleshooting. 

I normally only use one steaming device at at a time, either our living room TV, or a music streaming device (Alexa), or a PC running Youtube, but practically never simultaneously.

@user_0ejd3b the 800 MBPS download can support up to 11 devices at a time, so can definitely handle the number you would be running at a time based on you saying you're typically only running 1. 

I'll watch for the DM to be sent, when you have time.