2 Messages
Packet loss spikes every few minutes
Every few minutes our packet loss spikes. The spike only lasts for a few seconds so its only noticeable when on Zoom calls or playing games but when it does happen its incredibly annoying. We had a technician come out a couple weeks ago and he replaced a wire coming into the house which helped the issue for a while but now it is back.
XfinityJohnG
Official Employee
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1.2K Messages
1 month ago
Thank you for reaching out to us here @user_o5dn1f. I will be happy to look into any service issue on your internet service from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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107.1K Messages
29 days ago
@user_o5dn1f @XfinityJohnG
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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user_o5dn1f
2 Messages
29 days ago
A tech came to our house a couple days ago and replaced two unnecessary splitters that had been installed with coaxial cable couplers and that's solved the issue so far.
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EG
Expert
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107.1K Messages
29 days ago
@user_o5dn1f
Thanks for the update. Hope that does it ! Best of luck !
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