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user_454yu6
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3 Messages

Wednesday, February 19th, 2025 9:01 PM

Parental Controls Not Working

Hi, I have tried to log into the Gateway via the admin function in my browser.  I added various versions of the Snapchat and TikTok websites to the parental control option, kept them on "always," and have all devices set to NOT trusted.  I followed these directions from the Xfinity website.  This function does NOT seem to be actually blocking the websites I have listed.  Please help!

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Updated 

2 months ago

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XfinityThomasD

Official Employee

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1.2K Messages

2 months ago

 

user_454yu6 Thanks for posting on our Forums. I'm sorry to hear that you're having trouble with the parental controls. Just to verify, are these the steps you've already taken? Parental Controls for the Internet

 

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user_454yu6

3 Messages

@XfinityThomasD​ Yes, I followed those exact steps.  When I spoke with someone via customer service at 800-934-6489 they told me that this function does not work.  But it was obvious they were reading from a script.  When asked why it is on the Xfinity website, they had no answer.  Please help!

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2 months ago

0

XfinityRichard

Official Employee

 • 

1.8K Messages

Hi there, @user_454yu6 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are having with the parental controls. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
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2 months ago

0

user_454yu6

3 Messages

@XfinityRichard​ Sent a Direct message just now.  Sorry, I missed your reply.  Thank you for your assistance.  

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2 months ago

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