Pausing internet access

Can Internet access be paused if my son's PC is connected through Ethernet to our modem? All of a sudden I can't pause access even though the app says it's paused. He says he didn't change anything like the MAC address.

Responses

Oldest First

Selected Oldest First

XfinityAbby

Official Employee

•

847 Messages

5 days ago

Hello @user_igxvvt thank you for reaching out on our community forum. When it comes to parental controls the PC can still be paused while connected via ethernet cord. The system recognizes the device by the MAC address. Do you know how to check the MAC address on the PC to confirm that it was not changed?

2

0

U

user_igxvvt

Visitor

•

2 Messages

No I do not know how to check if it was changed. Does a PC ever change its name display? Originally it was just titled Austins PC, but when I looked yesterday it was called Austins PC-31.

Like IT

Reply IT

5 days ago

0

XfinityGabriel

Official Employee

•

3.2K Messages

user_igxvvt, No worries. To find the MAC address on a desktop, the fastest method on Windows is opening the Command Prompt (search 'cmd'), typing ipconfig /all.

Great question. The name can change if the device is reassigned or if the network settings are modified, but typically it retains the name unless manually changed in the app or network settings. Please feel free to check out this link here for managing users and devices with the XFINITY app and here for personalizing and controlling your home network using the XFINITY app. Please let us know if this helps.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like IT

Reply IT

5 days ago

0

Your Home Network

user_igxvvt

Pausing internet access

XfinityAbby

user_igxvvt

XfinityGabriel

New to the Community?