Contributor
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425 Messages
Paying for 800 mpbs download rarely get more than 400
Like the subject title says, we're paying for 800 mpbs download but very rarely get more than 400. Usually it's less than 100 when I measure with speedtest. There are no hardware issues in my network. What do you have to do to get the download speed you're paying for?
user_x76nnk
Visitor
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5 Messages
1 month ago
Same here. I was on the 1.3gb line and getting 230mb... xfinity is just lies and marketing.
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XfinityKei
Official Employee
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2K Messages
1 month ago
@Biff-Tannon I'm sorry to hear of your slow speeds and I understand how much this can impact your online experience. Our team is here to resolve your speed concerns.
Are these speeds while you're on Wi-Fi only?
Do you have any devices connected to run a speed test on using an Ethernet connection?
Do you have any additional devices connected such as a separate router, Wi-Fi extenders, splitters or amplifiers connected?
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Biff-Tannon
Contributor
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425 Messages
30 days ago
I just checked at speedtest.net and got 210 download and 230 earlier today, a far sight from the 800 mbps being charged for. I don't have any hardware issues. It appears plenty other people complaining about not getting the download speed that are paying for.
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