Contributor
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424 Messages
Paying for 800 mpbs download rarely get more than 400
Like the subject title says, we're paying for 800 mpbs download but very rarely get more than 400. Usually it's less than 100 when I measure with speedtest. There are no hardware issues in my network. What do you have to do to get the download speed you're paying for?
XfinityKei
Official Employee
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1.9K Messages
1 day ago
@Biff-Tannon I'm sorry to hear of your slow speeds and I understand how much this can impact your online experience. Our team is here to resolve your speed concerns.
Are these speeds while you're on Wi-Fi only?
Do you have any devices connected to run a speed test on using an Ethernet connection?
Do you have any additional devices connected such as a separate router, Wi-Fi extenders, splitters or amplifiers connected?
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