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raghur1
1st Topic

Visitor

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3 Messages

Thursday, August 21st, 2025

Persistent Internet Slowdown and Coverage Issues - Account [Edited]

To Whom It May Concern,

I am writing to report a persistent and ongoing issue with my Xfinity internet service at [Edited: "Personal Information"]. For the past few months, the internet has been extremely slow and unreliable.

The problem is specifically related to signal strength and coverage. The internet is accessible in the main hall of my home, but it is either very slow or completely inaccessible in all other rooms.

I have already attempted to resolve this by calling the automated support line and following the instructions to restart the modem, but the issue remains the same. Since this problem has continued for several months without resolution, I am requesting your immediate assistance.

Please help to resolve this issue by:

  1. Formally registering a complaint about the duration and nature of this problem.

  2. Dispatching a technician to my home to perform a comprehensive inspection of the signal, wiring, and equipment.

Thank you for your attention to this matter.

Sincerely,

[Edited: "Personal Information"]

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7 days ago

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XfinityDilary

Official Employee

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2.5K Messages

8 days ago

 

Thanks for posting on our Community Forums, raghureddy1. I'm truly sorry to hear that you're experiencing recurring coverage issues. I understand how frustrating this must be, especially when reliable service is so essential. Please know that you've reached the right team. We're here to help and will work diligently to troubleshoot and resolve this for you. We also appreciate your efforts in troubleshooting. Restarting the modem is always a great start. To confirm, is this just affecting devices connected via Wi-Fi? Or are you experiencing slow connectivity through hardwired devices as well? Have you checked the coaxial connection to make sure it's tight on both ends and there's no damage to it? 

 

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raghur1

Visitor

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3 Messages

affecting devices connected via Wi-Fi, coaxial connection to make sure it's tight. Someone from your team can visit and check the speed. It's working in hall and not working in other rooms. 

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8 days ago

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XfinityMatthew

Official Employee

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719 Messages

@raghur1 Please send us a direct message with your full name and service address. We will want to take a look on our end to see what might be causing the issues and run some tests. If we need to have a tech come out after that we can get that scheduled for you. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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EG

Expert

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112.9K Messages

7 days ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

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EG

Expert

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112.9K Messages

7 days ago

@raghur1 @XfinityMatthew 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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raghur1

Visitor

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3 Messages

@Xfinity Support Could you please help to resolve the issue?

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7 days ago

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XfinityJustinM

Official Employee

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252 Messages

@raghur1, We would certainly love to help you get these network issues resolved. To get started we'll need to gather some additional account information in direct message. Below you will find the steps to send us a direct message, please include your full name and address in the initial direct message to expedite the process.

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

7 days ago

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