Persistent Packet Loss at ibone.comcast.net

I'm having the same issue as this gentleman:
https://forums.xfinity.com/conversations/your-home-network/persistent-packet-loss-at-ibonecomcastnet-telia-transit-congestion-nightly-gaming-lag-boulder-80303-request-engineering-escalation/69984548a68bcc7c6f879317#

I also am getting disconnected from a game I have been unable to play for 2 months due to packet loss at :

cs02.1601milehigh.co.ibone.comcast.net

pe11.910fifteenth.co.ibone.comcast.net

In this case (https://www.reddit.com/r/Comcast_Xfinity/comments/1r7mj77/severe_network_routing_forwardpath_packet_loss/) someone stating a similar issue was saying that xfinity was blocking an ip that they were using and they were able to resolve the issue, can someone assist on this?

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XfinitySeth

Official Employee

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1.1K Messages

3 days ago

Howdy user_ax9yfe 👋 I appreciate you dropping by our community, and you're in the best place for help! I'm always gaming online myself, so I know how annoying it is to deal with lag, much less disconnections in the middle of any session. I definitely don't want you to have to game like that any longer than you have to, so let's see how we can get things corrected.

Up to this point, have you gone through any troubleshooting via the Xfinity app to see if it's able to diagnose any issues? If not I'd for sure recommend it as it can help resolve a lot of common disconnect issues 👍 Please check out xfinity.com/support/articles/internet-connectivity-troubleshooting for great troubleshooting tips, and let me know if you have any questions!

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user_ax9yfe

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2 Messages

Yes, troubleshooting steps have been attempted already and xfinity has sent out a technician to my residence already a couple of weeks ago and none of it resolved the issue.

Below is the result of a network trace ran recently, it has a similar result to the other issues referenced in the first post and the issue is upstream from me. The Support team for the game I played has also stated that this would be an issue with the ISP and to reach out to you with these results. Please address this.

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3 days ago

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XfinitySeth

Official Employee

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1.1K Messages

Okay I appreciate the additional info and context! Based on what you're seeing along with a technician already getting out there, I definitely want to dig a little deeper on the account to see what I can find.

Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

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3 days ago

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Your Home Network

user_ax9yfe

Persistent Packet Loss at ibone.comcast.net

XfinitySeth

user_ax9yfe

XfinitySeth

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