Phone support does not know what bring your own router is for fiber ONU

Greetings, @user_p6kyet! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about replacing your XER10 with a router connected directly to the ONU. You have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

Thank you so much for sending us a direct message, @user_p6kyet! We were able to swap out your XER10 and reprovision your ONU to connect directly to your router. I really appreciate your efforts to get this taken care of, and I'm glad the changeover went so smoothly.

Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help, 24 hours a day, 7 days a week.