K

Friday, November 8th, 2024 12:57 AM

Ping issues for the last 4 months

so recently over the past 4 months i've been having issues with my ping, every 5 seconds or so my ping spikes by 200ms sometimes even worse, i have a xb8 modem on the gigabyte plan, the weird part is using the internet is fine and surfing the web and watching videos you wouldnt even notice a issue, but when you try to stream or play games it's a different story, constant packet loss ranging from 10 to 30 % i've even went through steps of troubleshooting myself i pinged my modems connection with my pc to check for packet loss and it showed 0% now the interesting part when i pinged the xfinity domain server it shows 14 to 23% packet loss, i need someone whos advanced enough to resolve this issue, i've had 4 technicians come to my residence from a regular one to a advanced technician all the way up to a senior technician and the issue still persists, i've had my modem changed 4 times in the last 3 months and the issue still hasnt been resolved. i have also made sure to test over either net and wifi the issue happens on both connection types. and on different devices.

Official Employee

 • 

1.7K Messages

12 days ago

 

Hello, Kyledevils. Thank you for your feedback and for joining the Xfinity Forums community. This isn't the experience we want for anyone, and we'd appreciate the opportunity to assist. Let's take a closer look and troubleshoot this issue together. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

forum icon

New to the Community?

Start Here