Visitor
•
1 Message
Ping Spikes every ~10 minutes with packet loss. Was wondering if it could be resolved digitally instead of having a tech come.
Also its a little crazy that I either have either just deal iwht it or have a tech come to the house. Like come on surely a random rep can tell me this. Instead I have to make an account and post on a public forum.
XfinityJustinC
Official Employee
•
1.4K Messages
1 month ago
Hello, @rDavid1 thank you for creating a post. Working from home myself I understand needing to have your home network running optimally, and I'd definitely like to help with some remote troubleshooting if you still need help, please let me know.
I know you may have already attempt some of these self-help troubleshooting options, but always like to provide in public posts:
https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0
If you weren't aware you can also run some self-help troubleshooting through the Xfinity App: https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting
0
0