ping spikes seen when games reconnecting and Zoom freezes

When I take work zoom calls from home, Zoom freezes regularly, more so if video is enabled. When playing video games on a personal desktop connected via ethernet cable, the game frequently tries to reconnect to the server. This started happening about 3 weeks ago.

I had two comcast technicians come checkout my home network, but they didn't find any issue. First technician replaced the router I think. Second technician ran bunch of tests with his equipment but doesn't see any issue. I am not sure if they have a packet loss or ping test. I noticed that whenever the game tries to reconnect there is a very big spike in ping on packetstats.com. Here is a screenshot:

Responses

XfinityRichard

Official Employee

•

1.4K Messages

1 month ago

Hi there, @user_uvm32e ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are having with your connectivity. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

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user_uvm32e

ping spikes seen when games reconnecting and Zoom freezes

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