Pods unstable

As I mentioned, the issue is that when my device gets connected to the pod, it stops getting internet intermittently during the day until I unplug and plug the pod back into the power supply.

I have already tried removing the pod from the setup, letting it sit for some time, and then re-adding it to the system.

I already got the gateway replaced.

I have Gen 2 big pods.

I am not sure what other information can I provide,

@Lionking20, you mentioned it happens intermittently during the day. Is there anything in the home or any other devices that have been introduced into the home recently when this began? Perhaps there is an interference issue. 

No new device introduced but shouldn’t xfi handle new devices gracefully 

How can i get pods replaced or get new one, in case existing ones are gone bad

Great question Lionking20! With Xfinity xfipods, you are able to return them within 30 days or purchase and there's a limited 1-year warranty on the devices from date of receipt. 

I know you mentioned that you have had the pods for 2+ years, so they would no longer be covered under the warranty. I know how annoying it can be when your connection keeps dropping, I work from home and had this trouble before. 

For the intermittent connection issues, when you have the pod removed for did you notice if there were still intermittent connection issues with the network? It's possible that there's an issue with the RF signals or something else that is causing the intermittent drops. Not the pods themselves. I would love to help dig into this and help have the connections repaired. Please send us a direct message with your name and service address. We will help out! 

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