I've included the cable diagnostic information from Nighthawk App. I'm on PC connected to router via Ethernet.
Advanced Information
Frequency Start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Startup Procedure
Procedure
Status
Comment
Acquire Downstream Channel
561 MHz
Locked
Connectivity State
OK
Operational
Boot State
OK
Operational
Security
Enabled
BPI+
Downstream Bonded Channels
Channel
Lock Status
Modulation
Channel ID
Frequency
Power
SNR
Correctables
Uncorrectables
1
Locked
256 QAM
28
561000000 Hz
10.9 dBmV
43.9 dB
0
0
2
Locked
256 QAM
13
471000000 Hz
11.9 dBmV
44.6 dB
0
0
3
Locked
256 QAM
14
477000000 Hz
11.9 dBmV
44.6 dB
0
0
4
Locked
256 QAM
15
483000000 Hz
11.8 dBmV
44.5 dB
0
0
5
Locked
256 QAM
16
489000000 Hz
11.7 dBmV
44.5 dB
0
0
6
Locked
256 QAM
17
495000000 Hz
11.7 dBmV
44.4 dB
0
0
7
Locked
256 QAM
18
501000000 Hz
11.5 dBmV
44.4 dB
0
0
8
Locked
256 QAM
19
507000000 Hz
11.6 dBmV
44.4 dB
0
0
9
Locked
256 QAM
20
513000000 Hz
11.6 dBmV
44.4 dB
0
0
10
Locked
256 QAM
21
519000000 Hz
11.4 dBmV
44.3 dB
0
0
11
Locked
256 QAM
22
525000000 Hz
11.4 dBmV
44.3 dB
0
0
12
Locked
256 QAM
23
531000000 Hz
11.4 dBmV
44.3 dB
0
0
13
Locked
256 QAM
24
537000000 Hz
11.1 dBmV
44.2 dB
0
0
14
Locked
256 QAM
25
543000000 Hz
11.0 dBmV
44.1 dB
0
0
15
Locked
256 QAM
26
549000000 Hz
11.0 dBmV
44.1 dB
0
0
16
Locked
256 QAM
27
555000000 Hz
10.9 dBmV
44.0 dB
0
0
17
Locked
256 QAM
29
567000000 Hz
10.9 dBmV
44.0 dB
0
0
18
Locked
256 QAM
30
573000000 Hz
10.8 dBmV
43.9 dB
0
0
19
Locked
256 QAM
31
579000000 Hz
10.8 dBmV
43.9 dB
0
0
20
Locked
256 QAM
32
585000000 Hz
10.9 dBmV
43.9 dB
0
0
21
Locked
256 QAM
33
591000000 Hz
10.8 dBmV
43.8 dB
0
0
22
Locked
256 QAM
34
597000000 Hz
10.8 dBmV
43.7 dB
0
0
23
Locked
256 QAM
35
603000000 Hz
10.8 dBmV
43.8 dB
0
0
24
Locked
256 QAM
36
609000000 Hz
10.7 dBmV
43.6 dB
0
0
25
Locked
256 QAM
37
615000000 Hz
10.6 dBmV
43.5 dB
0
0
26
Locked
256 QAM
38
621000000 Hz
10.9 dBmV
43.7 dB
0
0
27
Locked
256 QAM
39
627000000 Hz
10.9 dBmV
43.6 dB
0
0
28
Locked
256 QAM
40
633000000 Hz
11.0 dBmV
43.6 dB
0
0
29
Locked
256 QAM
41
639000000 Hz
11.2 dBmV
43.7 dB
0
0
30
Locked
256 QAM
42
645000000 Hz
11.2 dBmV
43.6 dB
0
0
31
Locked
256 QAM
43
651000000 Hz
11.3 dBmV
43.7 dB
0
0
32
Locked
256 QAM
44
657000000 Hz
11.5 dBmV
43.5 dB
0
0
Upstream Bonded Channels
Channel
Lock Status
US Channel Type
Channel ID
Symbol Rate
Frequency
Power
1
Locked
ATDMA
20
5120 Ksym/sec
35600000 Hz
33.0 dBmV
2
Locked
ATDMA
18
5120 Ksym/sec
22800000 Hz
31.5 dBmV
3
Locked
ATDMA
19
5120 Ksym/sec
29200000 Hz
32.3 dBmV
4
Locked
ATDMA
17
5120 Ksym/sec
16400000 Hz
31.3 dBmV
5
Not Locked
Unknown
0
0
0
0.0 dBmV
6
Not Locked
Unknown
0
0
0
0.0 dBmV
7
Not Locked
Unknown
0
0
0
0.0 dBmV
8
Not Locked
Unknown
0
0
0
0.0 dBmV
Downstream OFDM Channels
Channel
Lock
Modulation /
Channel
Frequency
Power
SNR /
Active Subcarrier
Unerrored
Correctable
Uncorrectable
1
Locked
0 ,1 ,2 ,3
193
722000000 Hz
11.48 dBmV
43.3 dB
568 ~ 3527
6011725
3533938
0
2
Locked
0 ,1 ,2 ,3
194
957000000 Hz
8.48 dBmV
41.7 dB
148 ~ 3947
6166594
4502792
0
Upstream OFDMA Channels
Channel
Lock Status
Modulation / Profile ID
Channel ID
Frequency
Power
1
Not Locked
0
0
0 Hz
0 dBmV
2
Not Locked
0
0
0 Hz
0 dBmV
Extended Upstream Transmit Power
Enable Extended Upstream Transmit Power
Current System Time:Wed Nov 20 15:48:44 2024
System Up Time:00:17:12
EG
Expert
•
107.1K Messages
2 days ago
Are you actually experiencing any connectivity / dropout problems ?
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XfinityRichard
Official Employee
•
1.4K Messages
11 hours ago
Hi there, @user_fyimpa Thank you so much for reaching out to us! I'm so sorry for the Internet issues you are experiencing, I know how frustrating this is for you. Since it's been a few days since you last posted, are you still having trouble? If so, please don't hesitate to reach back out so we can get you taken care of.-Richard
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